Automotive Repair Frequently Asked Questions

Automotive Repair Frequently Asked Questions

1.   Do I have to use the manufacturer’s original equipment parts to keep my warranty valid?

Legally, automakers cannot specify which parts are used to complete your vehicle’s service. You may use any brand-name quality parts such as CARQUEST Auto Parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.

2.   What do I have to do to keep my car or truck’s warranty in effect?

Make sure your vehicle is serviced at the intervals specified in your owner’s manual or warranty booklet and keep clear records of your vehicle’s maintenance. Be sure to include the date, parts installed, vehicle identification number, and mileage recorded on the invoice. Keep your receipts in a safe place. If you have a service log in your owner’s manual or warranty booklet, we highly recommend that you use it.

3.   My car is a leased vehicle. Am I responsible for maintenance?

Even if you lease a vehicle, you are responsible for all maintenance and repairs required to keep the vehicle in good working order as outlined in the owner’s manual.

4.   What parts should be replaced and at what intervals should these services be performed?

Check your owner’s manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.

5.   What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.

6.   How does the quality of aftermarket parts compare with original equipment parts?

Some are manufactured by the same supplier and may even be warrantied longer than original equipment parts. Aftermarket parts supplied by CARQUEST meet or exceed manufacturers’ specifications.

7.   If I do have a warranty related problem with a dealership, what rights do I have?

If you have a warranty related problem, we suggest that you contact the customer service department of the car manufacturer and ask for assistance. They also strive for 100% customer satisfaction and are the best people to help with with these types of concerns.